hm99 is committed to protecting the privacy and personal data of every player on the platform. This Privacy Policy explains in clear terms what information hm99 collects, why it is collected, how it is used, who it may be shared with, and what rights you hold over your personal data as a registered hm99 user.
Summary: hm99 collects personal data that is necessary to operate a licensed online gaming platform, verify player identity, process payments, prevent fraud, and comply with regulatory obligations. hm99 does not sell your personal data to third parties for marketing purposes. All data is held securely and retained only for as long as required by law or operational necessity.
1.1 This Privacy Policy ("Policy") sets out the basis on which hm99 ("we", "us", "our", "the Platform") collects, processes, stores, and shares personal data relating to individuals ("you", "the User", "the Player") who access or use the hm99 platform at hm99.vu, including all associated gaming services, sports betting facilities, payment systems, and promotional offers.
1.2 hm99 is the data controller in respect of personal data collected through the platform. As a licensed online gaming operator, hm99 is subject to data protection obligations under its international gaming licence, which include requirements to process personal data lawfully, fairly, and transparently, and to implement appropriate technical and organisational measures to protect it.
1.3 This Policy should be read together with hm99's Terms & Conditions, which set out the wider contractual framework governing your use of the platform.
1.4 By registering an account on the hm99 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein.
2.1 hm99 collects the following categories of personal data from registered users and platform visitors:
| Category | Examples of Data Collected | Collection Point |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number, photograph (for KYC) | Registration & KYC verification |
| Contact Data | Email address, residential address, phone number | Registration & account settings |
| Financial Data | Deposit and withdrawal records, payment method identifiers (e.g. JazzCash account reference), transaction history | Payment processing |
| Gaming Activity Data | Game history, bet records, wagering patterns, session duration, win/loss records | Platform usage |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone | Automatic collection via cookies and server logs |
| Usage Data | Pages visited, features accessed, clickstream data, referral source, session timestamps | Automatic collection via analytics |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support interactions |
| Compliance Data | Source of funds documentation, KYC verification status, AML screening results, responsible gaming tool settings | Regulatory compliance processes |
2.2 hm99 does not collect or store full payment card numbers. Where card payments are processed (if applicable), card data is handled directly by the relevant payment processor and is not retained on hm99's systems.
2.3 hm99 may collect special category data, specifically data relating to health or addiction concerns, only where you voluntarily provide such information in the context of engaging with hm99's responsible gaming tools or seeking support from the customer support team. Such data is treated with the highest level of confidentiality and is processed only for the purpose of providing appropriate player protection support.
3.1 hm99 collects personal data through the following means:
4.1 hm99 processes personal data for the following purposes and on the following legal bases:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract |
| KYC identity and age verification | Legal obligation (licensing requirements) |
| Processing deposits and withdrawals | Performance of contract |
| Anti-money-laundering compliance | Legal obligation |
| Fraud prevention and security monitoring | Legitimate interests of hm99 and its users |
| Delivering gaming and betting services | Performance of contract |
| Customer support and dispute resolution | Performance of contract / Legitimate interests |
| Responsible gaming monitoring and tools | Legal obligation / Legitimate interests |
| Platform analytics and improvement | Legitimate interests of hm99 |
| Promotional communications (opt-in) | Consent |
| Regulatory reporting and audit compliance | Legal obligation |
4.2 Where hm99 relies on your consent as the legal basis for processing (for example, for promotional email communications), you may withdraw your consent at any time by updating your communication preferences in your account settings or by contacting hm99 support. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.
5.1 The hm99 platform uses cookies and similar tracking technologies to enhance platform functionality, analyse user behaviour, maintain session security, and support fraud detection. A cookie is a small text file placed on your device when you visit the platform.
5.2 hm99 uses the following categories of cookies:
5.3 On your first visit to the hm99 platform, you will be presented with a cookie consent notice allowing you to accept or manage your cookie preferences for non-essential cookie categories. You may update your cookie preferences at any time via your browser settings. Please note that disabling certain cookies may impact the functionality of the platform.
Browser Controls: You can control and delete cookies through your browser settings. Most browsers allow you to refuse all cookies, accept only certain cookies, or delete existing cookies. For instructions specific to your browser, refer to your browser's help documentation. Note that refusing essential cookies will prevent you from logging into or using the hm99 platform.
6.1 hm99 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. hm99 may share your personal data with third parties only in the following circumstances:
6.2 hm99 requires all third-party service providers who process personal data on its behalf to maintain confidentiality and to implement security measures consistent with hm99's own data protection standards.
7.1 As an internationally licensed online gaming platform serving players in Pakistan and other jurisdictions, hm99 may transfer personal data to, and process personal data in, countries outside of Pakistan. This may include transfers to hm99's cloud infrastructure providers, payment processing partners, and identity verification service providers operating in various international locations.
7.2 Where personal data is transferred internationally, hm99 takes appropriate steps to ensure that such transfers are carried out in accordance with applicable data protection requirements and that the receiving party maintains standards of data protection that are equivalent to those applied by hm99.
7.3 Where required by applicable law, hm99 implements recognised transfer mechanisms, which may include standard contractual clauses or equivalent safeguards approved under the relevant regulatory framework.
8.1 hm99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations.
8.2 The following retention periods apply as a general guide:
8.3 Where personal data is no longer required for the purposes set out in this Policy, hm99 will securely delete or anonymise it in a manner that prevents its reconstruction or identification.
Account Closure and Regulatory Hold: Please note that even if you close your hm99 account, hm99 is required by its international gaming licence and applicable AML regulations to retain certain identity and transaction data for a minimum of five years. This retention is a legal obligation and cannot be waived upon account closure request.
9.1 hm99 implements a comprehensive set of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
9.2 While hm99 employs industry-standard security measures, no online platform can guarantee absolute security. You are responsible for maintaining the security of your hm99 login credentials and for notifying hm99 immediately at [email protected] if you suspect any unauthorised access to your account.
9.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, hm99 will notify you and the relevant regulatory authority without undue delay and in accordance with its obligations under applicable data protection law.
10.1 Subject to applicable data protection law and hm99's legal obligations as a licensed gaming operator, you hold the following rights in respect of your personal data:
10.2 To exercise any of these rights, please contact hm99 via the live chat facility or by writing to [email protected]. hm99 will respond to all data subject requests within 30 days of receipt. Where a request is complex or involves a large volume of data, hm99 may extend this period by a further 60 days with notification to you.
Identity Verification for Data Requests: To protect your privacy and prevent unauthorised disclosure, hm99 will verify your identity before processing any data subject rights request. You may be asked to provide identification documentation consistent with KYC requirements. hm99 will not charge a fee for handling data rights requests except in cases of manifestly unfounded or excessive requests.
11.1 The hm99 platform is strictly intended for individuals who are 21 years of age or older. hm99 does not knowingly collect personal data from individuals under the age of 21.
11.2 If hm99 becomes aware that it has inadvertently collected personal data from an individual under the age of 21, it will immediately suspend the relevant account, delete the personal data to the extent permitted by its legal obligations, and report the matter to the relevant authorities where required.
11.3 Parents and guardians who become aware that a minor in their care has registered on the hm99 platform or provided personal data to hm99 should contact hm99 support immediately via the live chat facility so that appropriate action can be taken without delay.
12.1 hm99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, hm99's data processing practices, or the services offered on the platform.
12.2 Where hm99 makes material changes to this Policy, it will notify registered users via the email address on record or through an in-platform notification. The date of the most recent update is displayed at the top of this Policy.
12.3 Your continued use of the hm99 platform following notification of a material update to this Policy constitutes your acknowledgment of the revised Policy. If you do not agree with any change to this Policy, you must cease using the platform and may request account closure by contacting hm99 support.
13.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by hm99, please contact the hm99 support team using the following channels:
13.2 When contacting hm99 regarding a data protection matter, please state clearly that your inquiry relates to a data protection or privacy request so that it can be directed to the appropriate team member without delay.
13.3 hm99 is committed to resolving all privacy-related inquiries promptly and transparently. If you are not satisfied with hm99's response to a privacy inquiry, you may have the right to lodge a complaint with the relevant data protection supervisory authority under your jurisdiction's applicable data protection law.
Response Commitment: hm99 commits to acknowledging all formal data subject rights requests within 72 hours of receipt and to providing a substantive response within 30 days. For complex requests, hm99 will communicate any extension of this timeline within the initial 30-day period along with an estimated resolution date.
Every connection between your device and the hm99 platform is protected by 256-bit SSL/TLS encryption — the same standard used by international banking institutions. Your personal data, login credentials, and financial information are never transmitted in plain text.
hm99 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Data sharing with service providers is limited to what is strictly necessary to deliver platform services and comply with legal obligations, and all providers are bound by confidentiality agreements.
hm99 respects your rights over your personal data. You can request access to your data, ask for corrections, request deletion (subject to legal retention requirements), object to certain processing, or withdraw marketing consent at any time via your account settings or by contacting support.
hm99 retains personal data only for as long as required to fulfil the purposes described in this Policy or as mandated by hm99's international gaming licence. Account and financial data is retained for a minimum of five years following account closure as required by AML regulations, after which it is securely deleted.
hm99 operates under an internationally recognised gaming licence with enforceable data protection obligations. hm99's data processing practices are regularly audited for compliance with licensing requirements, AML regulations, and industry best practices, ensuring your data is handled lawfully and transparently.
In the unlikely event of a data breach affecting your personal data, hm99 commits to notifying affected users and the relevant regulatory authority without undue delay. hm99 maintains formal incident response procedures and continuously monitors system security logs to detect and respond to threats.
hm99 processes your personal data transparently, securely, and in full compliance with its international gaming licence obligations. Log in to access Pakistan's most trusted licensed casino platform. 21+ only. Play responsibly.
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